For any questions or assistance, please contact us via the methods below, or browse our FAQ.
We typically respond within 1–2 business days. For urgent matters, please mark "URGENT" in the email subject.
Beauty Points (BP) are BeautyAI's in-app virtual tokens, used for AI analysis (10 BP each) and styling generation (60 BP each). You can earn BP through:
BP never expires. Purchased BP won't disappear when membership ends.
No. Your photos are encrypted in transit via HTTPS, and the AI servers only use them for the analysis or generation you requested — never sold, shared with advertisers, or used to train AI models.
If you sign in and save records, photos are stored in your private encrypted space, accessible only by you, and can be deleted at any time. In guest mode, photos are not written to the cloud.
For best results, use a well-lit, clear, front-facing close-up photo, and avoid strong backlight or accessories that obscure facial features. If results are still unsatisfactory, try uploading a different photo or switching analysis mode. If problems persist, contact us with a screenshot and we'll refund your BP.
BeautyAI memberships are processed through the Apple App Store. To cancel auto-renewal, go to your iPhone's Settings → Apple ID → Subscriptions, find BeautyAI and cancel. After expiry, purchased BP won't disappear; only unlocked privileges (such as ad-free, priority generation) will stop.
You have the right to access, modify or delete your personal data and history at any time. Please email beautyai@ourinnovation.app and we'll process your request within 30 business days.
Share your unique invite code or QR Code in the "Invite Friends" page. Once your friend signs up and completes their first login, both parties receive +20 BP (the invitee gets an additional +10 BP signup bonus, totalling +30 BP). Each device can be linked to a maximum of 3 accounts; rewards beyond this limit are not counted.